Regulatory Authority

Authorised and regulated by the Financial Conduct Authority with FCA authorised No. 440718

The Mortgage Lady UK is a trading style of Aspire 2011 LLP an appointed representative of Quilter
Financial Services Limited and Quilter Mortgage Planning Limited which are authorised and
regulated by the Financial Conduct Authority.
Aspire 2011 LLP is registered in England and Wales. Company Number OC337443. Registered
Address 17 George Street, St. Helens, Merseyside, WA10 1DB
The guidance and/or information contained within this website is subject to the UK regulatory
regime and is therefore targeted at consumers based in the UK.

Complaints Information

If you are unhappy with our service
If you have a complaint about your adviser, or any financial advice you have received from your
adviser, please contact us:
Customer Complaints Manager
Quilter
SUNDERLAND
SR43 4JP
Email: QFPcomplaints@quilter.com
Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website:
http://www.quilterfinancialplanning.co.uk/contacts/

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial
Ombudsman Service (www.financial-ombudsman.org.uk)